Sunshine Veterinary Clinic

Now that lockdown has ended, we are easing restrictions on entry to the clinic.

The plan going forward (until community Covid cases drop) is to allow a client to enter the clinic with their pet(s) one at a time subject to the following:

• only one person with their pet in the building;
• you must check in using the Services Victoria app and show proof of full vaccination;
• please wear your face mask at all times whilst attending the clinic and when speaking with our staff;
• however, if you prefer, we can still provide contactless service. When you arrive in our car park phone us on 9312-2500.

We thank you for your understanding and cooperation in keeping all of us as safe as possible during these challenging times.

Yuri.

Oh no, here we go again! Hopefully this lockdown will be just a short one in an effort to control the ;atest outbreak of community Covid-19.

Everything we've said for Lockdown 3.0 (see below) applies to Lockdown 4.0 with one addition: you must install the Services Victoria app on your mobile phone and use it to check in whenever you visit the clinic.

We thank you for your understanding and cooperation in keeping all of us as safe as possible during these difficult times, in spite of the government's failure in setting up dedicated stand-alone quarantine facilities and the botched vaccine roll-out.

I look forward to that time in the future when we can go back to our previous way of life, but for now this is the "new normal".

Yuri.

Oh no, here we go again! Hopefully this lockdown will be just a short one in an effort to control the UK-variant of Covid-19.

The good news as far as our clients and patients are concerned is that we are still here and able to provide the highest levels of care to your pets. Veterinary clinics are classified as an essential service. You may still come to the clinic for consultations or to collect medication, but please call us to make an appointment or for any queries. "Taking your pet to the vet" is listed under the "health and care" reason as one of the four reasons you are allowed to leave your home.

Government advice is that for veterinary care or collection of supplies from a veterinary clinic, clients MAY travel further than 5kms.

In Metropolitan Melbourne, only one person per household should be obtaining services or products with the exception of accompanying dependants (children or at-risk persons). Face coverings are now mandatory for all Victorian residents who are 12 years of age and over unless having a lawful excuse.

We are unable to accept walk-ins for consultations or purchases but that doesn't mean that our services have diminished in any way.

1. If you need an appointment to see a veterinarian whether for routine procedures such as vaccinations, routine surgical procedures or because of a condition of concern to you, simply ring or email us. We'll book a mutually suitable time and confirm with a detailed text message sent to your mobile phone. When you arrive in our car park, remain in your car, phone us on 93122500 and we will meet you at your car, collect your pet while you remain in your car and take it into the clinic for its examination. We will be able to conduct a phone consult or speak to you outside and discuss diagnosis and a treatment plan.

2. If you need prescription medications, routine preventative medications or prescription diets, call ahead with your requirements. We'll make sure we have it ready for you when you arrive. Once again call us from the carpark, remain in your car and we'll bring the items to your car.

Sorry, but UNDER NO CIRCUMSTANCES will clients be able to enter the building whilst stage 4 restrictions are in place.

We accept payments for all services and medications preferably by EFT or credit card (Visa, Mastercard or Amex) rather than cash. We can process the payments at your car with our mobile card machine.

We thank you for your understanding and cooperation in keeping all of us as safe as possible during these difficult times. As the government says "we'll all get through this together" and we all need to play our part in defeating this terrible disease.

I look forward to that time in the future when we can go back to our previous way of life, but for now this is the "new normal".

Yuri.

With the relaxation of Covid-19 restrictions, we have in turn relaxed conditions of entry.

ONE owner may enter clinic WITH THEIR PET for veterinary CONSULTATIONS

This is how it's going to work......

1. If you need an appointment to see a veterinarian whether for routine procedures such as vaccinations, routine surgical procedures or because of a condition of concern to you, simply ring or email us. We'll book a mutually suitable time and confirm with a detailed text message sent to your mobile phone.
   When you arrive in our car park, remain in your car, phone us on 93122500 and we will meet you at your car.
   At your appointed time we will bring you into the clinic allowing ONE owner to accompany their pet for consultation with the vet.
   If you would prefer not to enter the clinic, please let us know and our nurse will collect your pet while you remain in your car and take it into the clinic for its examination. We will be able to conduct a phone consult or speak to you outside and discuss diagnosis and a treatment plan.

2. If you need prescription medications, routine preventative medications or prescription diets, call ahead with your requirements. We'll make sure we have it ready for you when you arrive. Once again call us from the carpark, remain in your car and we'll bring the items to your car.

YOU MUST WEAR YOUR FACE MASK (over your nose to under your chin) at all times while in the clinic and when speaking with our staff.

We accept payments for all services and medications preferably by EFT or credit card (Visa, Mastercard or Amex) rather than cash. We can process the payments contactlessly at your car with our mobile card machine.

It's been a disappointing day for all Victorians as we lock down even more in an effort to control the Covid-19 pandemic

The good news as far as our clients and patients are concerned is that we are still here and able to provide the highest levels of care to your pets. Veterinary clinics are classified as an essential service. You may still come to the clinic for consultations or to collect medication, but please call us to make an appointment or for any queries. "Taking your pet to the vet" is listed under the "health and care" reason as one of the four reasons you are allowed to leave your home.

Government advice is that for veterinary care or collection of supplies from a veterinary clinic, clients MAY travel further than 5kms.

In Metropolitan Melbourne, only one person per household should be obtaining services or products with the exception of accompanying dependants (children or at-risk persons). Face coverings are now mandatory for all Victorian residents who are 12 years of age and over unless having a lawful excuse.

We are unable to accept walk-ins for consultations or purchases but that doesn't mean that our services have diminished in any way.

1. If you need an appointment to see a veterinarian whether for routine procedures such as vaccinations, routine surgical procedures or because of a condition of concern to you, simply ring or email us. We'll book a mutually suitable time and confirm with a detailed text message sent to your mobile phone. When you arrive in our car park, remain in your car, phone us on 93122500 and we will meet you at your car, collect your pet while you remain in your car and take it into the clinic for its examination. We will be able to conduct a phone consult or speak to you outside and discuss diagnosis and a treatment plan.

2. If you need prescription medications, routine preventative medications or prescription diets, call ahead with your requirements. We'll make sure we have it ready for you when you arrive. Once again call us from the carpark, remain in your car and we'll bring the items to your car.

Sorry, but UNDER NO CIRCUMSTANCES will clients be able to enter the building whilst stage 4 restrictions are in place.

We accept payments for all services and medications preferably by EFT or credit card (Visa, Mastercard or Amex) rather than cash. We can process the payments at your car with our mobile card machine.

We thank you for your understanding and cooperation in keeping all of us as safe as possible during these difficult times. As the government says "we'll all get through this together" and we all need to play our part in defeating this terrible disease.

I look forward to that time in the future when we can go back to our previous way of life, but for now this is the "new normal".

Yuri.

We are still open. We are not located in one of the restricted suburbs.

We are classified as an essential service. and thus continue to provide the highest levels of care to your pets. You may still come to the clinic for consultations or to collect medication (even if you live in a lockdown suburb), so please call us to make an appointment or for any queries.

We've always prided ourselves on being able to maintain a close relationship with our clients and their pets: it's with some pride that I've always said that "we're your pet's family doctor".

Unfortunately, the COVID-19 crisis has changed the way we all need to interact with each other. This is an unprecedented time for us all. We have had to take the decision to limit interaction between our clients and our staff to maintain social distancing and minimise the risk of transmission of the virus.

The clinic remains open, but the doors are locked. We are unable to accept walk-ins for consultations or purchases but that doesn't mean that our services have diminished in any way.

If you need:

1. an appointment to see a veterinarian whether for routine procedures such as vaccinations, routine surgical procedures or because of a condition of concern to you, simply ring or email us. We'll book a mutually suitable time and confirm with a detailed text message sent to your mobile phone. When you arrive in our car park phone us on 93122500 and we will meet you at your car, collect your pet and conduct a phone consult or speak to you outside and discuss diagnosis and a treatment plan; or
    
2. prescription medications, routine preventative medications or prescription diets, call ahead with your requirements. We'll make sure we have it ready for you when you arrive. Once again call us from the carpark and we'll bring the items to your car.

We accept payments for all services and medications preferably by EFT or credit card, Visa, Mastercard or Amex. We can process the payments at your car with our mobile card machine.

We thank you for your understanding and cooperation in keeping all of us as safe as possible during these difficult times. As the government says "we'll all get through this together".

I look forward to that time in the future when we can go back to our previous way of life, but for now this is the "new normal".

Yuri.

The Hon. David Littleproud MP, Minister for Agriculture has this evening released a statement which is very reassuring news for our patients and our clients:

"The Federal Government considers the role of veterinarians essential to the agricultural sector and therefore to our nation's food security but also in protecting companion animals and our nation’s wildlife.

"The Federal Government has not put any restrictions on veterinarians other than the practice of social distancing and hygiene practices during the COVID-19 crisis."

Our clinic will be open as normal and able to provide our full range of services.

• There is no evidence that any animals including pets might be a source of infection with this new virus.
• There have been no reports of pets or other animals becoming sick with COVID-19.
• There is also no evidence that companion animals including pets can spread COVID-19.

• To maximise social distancing we ask that ONLY ONE owner attend an appointment or enter the clinic at a time;
• If you are concerned about entering the clinic and DO NOT wish to come inside please phone us on 9312-2500 We can meet you at your car, sell you food or medication or collect your pet and conduct a phone consult;
• Please DO NOT ENTER our clinic:
  • if you have returned from overseas/or have been in contact with someone who has returned from overseas in the past two weeks;
  • if you have been in contact with someone who has tested positive or you yourself have tested positive to Coronavirus;
  • if you have a fever, cough or signs of respiratory illness.